📍 Location: London (Hybrid - 2 days in the office)

🕛 Job type: Full Time

Who we are

We're a group of restaurant-obsessed foodies with a passion for shifting restaurants from surviving to thriving.

Our purpose is to supercharge restaurant performance and our mission explains how we’re going to do just that. We believe that every restaurant operator should know what’s going on in their business and what they can do to optimise their performance.

We are backed by Amadeus Capital Partners, S28 Capital, Techstars and other leading venture capitalists and this is an epic opportunity to be part of a fast-growing, exciting start-up with a huge amount of growth potential.

Tenzo team in numbers: 4 offices, 18 nationalities, about 30 Tenzonians.

Diversity and Inclusion

Tenzo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

About the role

You'll be joining our Product Engineering team as a critical bridge between our data engineering team (Aggregate) and customer success. This role focuses on ensuring data quality and integration reliability across our 70+ partner integrations that power our data aggregation platform.

As our data pipeline processes substantial amounts of data from diverse sources, discrepancies and integration issues are inevitable. You'll be the detective who investigates these data mismatches, working closely with spreadsheets and analytical tools to identify inconsistencies between partner data sources and our transformed outputs.

This is a unique hybrid role combining technical support, quality assurance, and data analysis. You'll free up our development team to focus on building new features by taking ownership of issue investigation, partner communication, and documentation. The role offers significant growth potential - starting with manual analysis and escalation, with opportunities to develop automation scripts and contribute to our data quality processes.

You'll work directly with our engineering team, translating complex data issues into clear, actionable reports that enable quick resolution. This position is essential for maintaining the reliability and accuracy that our customers depend on, while helping us scale our integration capabilities efficiently.

This is an evolving role with the potential to shape how we approach data quality and integration support as we continue to grow.

This is an exciting opportunity for a professional to make a significant impact at Tenzo. This role is pivotal in shaping how our product integrates and interacts with external systems, partners, and platforms.

You can explore our integrations here: Tenzo Integrations

About you

You're a natural problem-solver who thrives on detective work - the kind of person who gets genuinely excited about diving into spreadsheets to uncover data discrepancies and patterns. You have a methodical approach to troubleshooting and the patience to work through complex data issues systematically.

You're service-oriented and customer obsessed by nature, understanding that behind every data mismatch there is an impact on customers. You take ownership of issues from discovery through resolution, knowing when to dig deeper yourself and when to escalate to the engineering team.

You're equally comfortable communicating with technical teams and external partners, able to translate complex data problems into clear, actionable information. Documentation doesn't feel like a chore to you - you understand its value and take pride in creating thorough, useful records that help the whole team.

You're curious about automation and see it as a powerful tool to make your work faster and more effective. Whether you already have some coding experience (Python or JavaScript) or you're eager to learn with the help of AI tools, you're excited about the possibility of writing scripts that can streamline repetitive tasks and enhance your analytical capabilities.

Most importantly, you're excited about joining an evolving role where you can grow your technical skills while making a direct impact on product quality. You're looking for a position where your analytical mindset and attention to detail will be valued and where there's room to expand your responsibilities as you learn and contribute.

Your mission

Your primary mission is to be the guardian of data integrity across our integration ecosystem. You'll act as the first line of defence when data discrepancies arise, diving deep into spreadsheets and analytical tools to identify where our transformed data differs from what our integration partners provide.

Your work directly impacts customer experience and every data mismatch you resolve means more accurate information for our users and stronger relationships with our integration partners. You'll be the bridge between our data engineering team and our commitment to data reliability.

Essential Skills & Requirements

• Strong analytical mindset with genuine enjoyment of detective work to identify data discrepancies
• Excellent documentation and communication skills for technical issue reporting
• Methodical problem-solving and troubleshooting approach
• Self-starter with strong service orientation and accountability
• Experience working with ticketing systems
• Willing to take initiative, proactively contribute ideas and like to own work from the beginning to the end with minimal supervision
• Adaptable mindset able to manage multiple priorities

What you’ll bring to the role

• Advanced proficiency with spreadsheets (Excel/Google Sheets) (Highly desirable)
• Coding experience in Python or JavaScript for automation and data analysis (Highly desirable)
• Experience with data quality assurance or testing processes (Nice to have)
• Previous experience in technical support or similar analytical role (Highly desirable)
• Genuine enthusiasm for working with data and spreadsheets

Work perks and benefits

Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.

• 💻 Tenzo Swag
  We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
• 🏡 Work from Home
  You'll receive a £75 work from home set-up budget, which renews every year
• 🕰️ Flexible Working
  A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
• 🍼 Enhanced Parental Leave
  Having a child is an exciting time in anyone’s life. Tenzo is an inclusive employer, meaning we support all types of families equally.
• 📈 Stock Options
  Eligibility to our stock options program
• 💰 Pension
  ESG pension scheme
• 🍴Customer Lunches
  Every quarter we plan a team lunch at one of our customer’s restaurants
• ⛰️Tenzo Offsite
  A chance to meet fellow team members from all over the world at our annual team offsite
• 👓 Your Eyesight
  We cover tests and contribute £75 to spectacles (or equivalent in local currency)
• 💗 Your Development
  Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed) and monthly lunch and learns
• 🌴 Annual Leave
  25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
• ✈️ Work Abroad
  Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
• 🥳 Socials
  Monthly events both in person and virtually!

Please note: exclusively no recruiter emails for this role. We have established recruitment partnership agreements in place and no need to work with additional recruitment partners at this time.